Onboarding Stakeholders

Re-Engage Existing Agribusiness Partners

Reach out to agribusinesses already partnered with CSJ.
Acknowledge any previous onboarding issues, especially related to the Commercial Agent (CA) approach, and communicate improvements made to the model.
Reaffirm CSJ’s commitment to delivering value through the updated CA system.
Clearly explain the new CA model:
Agents now serve multiple agribusinesses, handle both inputs and outputs, and work on commission rather than on margin.
Update and formalise contractual agreements to reflect these changes.
Gather any specific preconditions or requirements from each agribusiness for agent selection and onboarding.

Engage New Agribusinesses

Introduce the platform (Wiigot) and explain how everything works on the platform.
Encourage new agribusinesses to enter into formal agreements with CSJ to collaborate on the platform.
Request a complete product and service catalogue from each agribusiness and connect them with the software provider for catalogue uploading.
Gather any specific preconditions or requirements from each agribusiness for agent selection and onboarding.
Ask each agribusiness to recommend reliable and capable commercial agents.
Inform the Agribusiness that this is a pilot phase, and improvements will be made based on real-world results.
Discuss agent roles, commission-based compensation, and contractual obligations.

Select and Onboard Commercial Agents

Setup meeting with the reliable and capable commercial agents.
Discuss agent roles, commission-based compensation, and contractual obligations.
Collect detailed information for each agent:
Name, phone, email, GPS location, physical address, storage space, working capital, etc.
Preferably enter this data directly into the digital platform; if not, use a manual form for later entry.

Train and Activate Agents

Send training invitations to selected agents.
During the training session, guide agents to:
Select their preferred agribusiness partners and products on the online platform.
Understand that they may access a broader range of products and services than previously available.

Complete Contracting and System Integration

After agents make their selections, ensure the system generates a three-page draft contract that includes all necessary details.
Guide agents to review and accept contracts digitally.
Upon acceptance, the system will notify the relevant agribusiness for review:
If the agribusiness rejects an agent, collect and communicate the rejection reason to CSJ and the agent for further action or capacity building.
If accepted, ensure the contract is sent to CSJ, the agent, and the agribusiness for records.

Provide Post-Contract Support and Onboard Farmers

Coordinate any necessary product or service training between the agribusiness and the agent.
Support the first transactions between agribusinesses and agents, if no additional training is required.
Introduce agents to the software provider for further training on onboarding smallholder farmers.
Guide agents through live demonstrations with farmers, ensuring each is registered and issued an identification card (or alternate ID method such as facial, fingerprint, or voice recognition).
Monitor agent activity and compliance on the platform, ensuring accurate transaction records and adherence to all terms.